Yes, all our products are handmade by Moroccan craftsmen using traditional techniques handed down from generation to generation.
What materials are used?
Our rugs and pillows are mainly made from wool and natural cotton, while our poufs are made from genuine leather or hand-crafted fabric.
How do I care for my Loomed rug or pillow?
- Rugs: Vacuum regularly and gently, avoiding harsh chemicals. For stains, use a damp cloth and mild soap.
- Pillows: Removable covers, hand wash or machine wash at low temperature.
- Poufs: Clean with a damp cloth. If they are made of leather, apply a special cleaning product to preserve their suppleness.
For more information, please refer to our care instruction : https://loomed.co/care-instruction/
Can I order a made-to-measure rug or pillow ?
Yes, we offer a customisation service for certain products. Contact us to discuss your specific requirements.
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard and American express via Stripe.
What are the delivery times?
- Canada : 3 to 7 working day
- Usa : 7 to 15 working day
The cost of shipping is clearly indicated at the time of collection and on your transaction statement.Nous prenons le soin de vous proposer les meilleurs prix d’expédition offerts sur le marché.
US customs fees:
Although infrequent, additional customs fees and taxes are the responsibility of the customer.
Do you offer refund and returns?
Yes, you can request a return within 14 days of receiving your order, as long as the product is in perfect condition. Return shipping costs are the responsibility of the customer.
For more information , please refer to refund and returns policy : https://loomed.co/refund_returns/
How do I contact customer service if I have a question or concern?
You can contact our customer service team by phone, email, or live chat on our website. Our team is available to assist you with any questions or concerns you may have.