Last Updated: [14/02/2025]
At Loomed, we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.
1. Returns
- You can request a return within 14 days of receiving your order.
- Items must be unused, in original condition, and in their original packaging.
- Customized or final sale items cannot be returned.
- To initiate a return, contact us at [info@loomed.co] with your order details.
2. Refunds
- Once we receive and inspect the returned item, we will notify you about your refund status.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
- Shipping fees are non-refundable.
3. Exchanges
- We only replace items if they are defective or damaged. Contact us within 7 days of receiving your order to request an exchange.
4. Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service to ensure your item is received.
5. Damaged or Incorrect Orders
- If you receive a damaged or incorrect item, contact us immediately with photos, and we will arrange a replacement or refund.
6. Contact Us For any questions, email us at [info@loomed.co] or write to us at [+1 (514) 571-5378].